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Tap and Go: WMATA’s New SmarTrip App

Zara Seastrunk
Zara Seastrunk September 10, 2020 Zara is a former Business Development Manager for the Employer Services program at Arlington Transportation (ATP).

ATP Takeaway: WMATA rolls out contactless SmarTrip fare payment on iPhone and Apple Watch, providing a safer, faster, and more convenient way to pay. The SmarTrip app for Android users will follow soon.

When Arlington commuters return to using public transportation, they can anticipate significant enhancements to the regional transit system. Over the summer, transportation officials implemented COVID-19 health and safety protocols, completed the Orange line platform improvements, and launched innovative new technology to bring commuters, residents, and visitors safely back to transit.

On September 1, WMATA announced a “touch free” way to pay transit fares, plan a trip, and manage SmartBenefits from the convenience of your smartphone. Contactless payment apps offer an extra layer of safety by encouraging riders to avoid high-touch surfaces on fare vending machines. The SmarTrip mobile app makes it easy to tap and go, no card or cash required. The app also features a trip planning tool with real-time updates for bus and train arrivals.




Where Can I Use the SmarTrip App?

Riders can use the SmarTrip app anywhere SmarTrip cards are currently accepted across the DC Metro region. Please note that SmarTrip mobile app payments are not currently accepted on Baltimore MTA vehicles.

  • All Metrorail stations, Metrobus routes*, and Metro parking facilities
  • ART*
  • DASH*
  • Fairfax Connector*
  • Cue*
  • Ride On*
  • TheBus*
  • DC Circulator*
  • Loudoun County Transit
  • OmniRide*

*To protect the health and safety of riders and employees during the COVID-19 pandemic, transit operators have suspended fare collection and require rear-boarding on buses until further notice.

SmartBenefits On the Go

Whether employees are still working from home or have already returned to the office, they can now access and manage their commuter benefits through the SmarTrip mobile app. SmarTrip is now available for download on iPhone 8 and later and Apple Watch Series 3 and later. WMATA plans to roll out SmarTrip app for Android users soon.

Safe and efficient transportation will play an essential role in the region’s full economic recovery. As employees begin to return to the workplace, employers may consider offering competitive commuter benefits, bikeshare memberships, and flexible work schedules to encourage commutes in off-peak hours. Arlington Transportation partners can help you set up on enhance your commuter benefits as well as your flexible schedules and telework policies.


Photo Credit: Sam Kittner/ for Arlington Transportation Partners

Tags: Bus, Metro, Employer, Technology, Transit


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